Refund policy

RETURN & REFUND POLICY
At FAITH, we want you to feel confident with your purchase. If you wish to return an item, you must submit your return request within 24 hours of receiving your order.
RETURN CONDITIONS
To be eligible for a return, the item must be returned exactly in the same condition in which it was received.
Items must be:
• Unworn and unused
• Unwashed
• Undamaged and unaltered
• With all original tags attached
• Returned in the original packaging
• Free from stains, makeup, deodorant, perfume, body odors or any other signs of wear or use
All returned items will be carefully inspected before a refund is approved. FAITH reserves the right to refuse a return if the item does not meet the conditions above.

HOW TO REQUEST A RETURN
Please contact us within 24 hours of delivery and provide your order number and reason for the return.
Return requests submitted after the 24-hour period may not be accepted.

RETURN SHIPPING
Customers are responsible for return shipping costs. If you received an incorrect, damaged or defective item, FAITH will cover the applicable return costs.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except when the item received was incorrect, damaged or defective.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or you receive an incorrect item, please contact us within 24 hours of delivery, including your order number and clear photos of the item, so we can assist you.
This policy does not affect any rights you may have under applicable consumer protection laws.